FAQs – X-TIGER

I. Brand & Mission

What kind of brand is X-TIGER?

X-TIGER was founded in 2015 and is a globally recognized brand for cycling apparel and accessories, committed to delivering high-performance cycling gear that combines technical innovation, ergonomic design, and accessible pricing.

What is X-TIGER's core philosophy?

Our core philosophy is: Exceptional cycling gear for everyone. We are dedicated to perfectly blending high-performance engineering with a rider-centric design approach.

What are X-TIGER's main product categories?

Our product line includes professional cycling jerseys, cycling shorts/bib shorts, helmets, cycling sunglasses, gloves, and various cycling accessories.

What is the difference between the X-TIGER independent website and the Amazon store?

The independent website (this site) is focused on the full range of professional cycling apparel and integrated gear systems, offering in-depth product stories, sizing guides, and a customized shopping experience. The Amazon store focuses on high-value accessories and best-selling single items.

Which level of riders are X-TIGER products suitable for?

Our gear is designed for riders of all levels. Whether you are a competitive athlete, a long-distance endurance cyclist, or an urban commuter, you can find reliable, comfortable, and pro-level products from us.

II. Product Features & Technology

What are the key features of X-TIGER cycling jersey fabrics?

Our jerseys utilize advanced, high-performance technical fabrics that boast superior moisture-wicking, quick-drying capabilities, breathability, and seasonal functions like windproofing or thermal insulation.

What is the advantage of the Chamois (cycling pad) in X-TIGER bib shorts?

X-TIGER chamois pads feature a high-density, multi-layer construction designed to provide excellent shock absorption and support. They effectively reduce friction and pressure points, ensuring comfort during long-distance rides.

What is "Aerodynamic Tailoring"?

Aerodynamic tailoring is a design that is snug and close-fitting to the body to minimize wind resistance, aimed at optimizing cycling performance and speed. Our professional collection apparel utilizes this cutting-edge tailoring technology.

What are the main characteristics of X-TIGER sunglasses?

Our cycling sunglasses typically feature polarized lenses or UV400 protection, effectively blocking harmful UV rays and reducing glare to ensure clear vision while riding.

How should I choose the right helmet?

When selecting a helmet, prioritize safety certification (such as CE/CPSC), lightweight design, the ventilation system, and the adjustable head circumference system to ensure a perfect fit and maximum comfort.

III. Sizing, Fit & Purchasing

How should I determine my size?

We strongly recommend referring to the detailed Size Chart on the product page. Cycling apparel generally requires a "Snug Fit," so be sure to measure your chest, waist, and hips and compare them with the size chart.

Is X-TIGER cycling apparel sized according to European or Asian standards?

X-TIGER sizing often follows Asian standards, which generally run smaller than typical US or European sizing for the equivalent marked size. Please always disregard the letter size (S, M, L) and rely solely on the specific body measurements (cm or inches) provided in the product size chart. This is the most accurate way to guarantee the correct fit.

What is the difference between "Race Fit" and "Sport Fit"?

Race Fit (Aero Fit): The tightest fit, specifically designed for speed and aerodynamic performance, favored by racers.

Sport Fit (Club Fit): Slightly looser, offering comfort and freedom of movement, suitable for daily riding and long-distance touring.

Can I return or exchange items?

Yes. We offer a friendly return and exchange policy. Please review our Returns and Exchanges Page for detailed conditions, time limits, and procedures.

Does X-TIGER offer worldwide shipping?

Yes, we offer global shipping. Please enter your address at checkout, and the system will automatically calculate shipping costs and estimated delivery times.

IV. Care & Maintenance

What is the correct way to wash my cycling jersey and shorts?

We recommend hand washing or using the "delicate" cycle in a washing machine, with water no warmer than 30°C (86°F). Use a mild detergent, never use bleach or fabric softener, and turn the garments inside out before washing.

Can I tumble dry my cycling apparel?

No, it is not recommended. To protect the fabric's function and elasticity, please hang your cycling apparel in a shaded area to air dry naturally. Avoid direct sunlight.

Should I wear underwear with my cycling shorts?

No. The cycling pad (Chamois) inside the shorts should be worn directly against the skin. Wearing underwear introduces extra seams that can cause friction and severe chafing.

How should I clean and maintain my cycling sunglasses lenses?

Clean with clean water and mild soap, then dry with a dedicated microfiber cloth. Avoid using rough fabrics or paper towels, which can scratch the lenses.

How do I remove tough stains (like chain grease) from my cycling apparel?

Apply a specialized stain remover or a small amount of mild dish soap directly to the stain for pre-treatment, then wash according to the normal procedure. Avoid hot water washing.

V. Riding Scenarios & Accessories

What should I wear for summer cycling?

We recommend lightweight, breathable, and moisture-wicking short-sleeve jerseys and shorts. Ensure you wear UV-protective sunglasses and a well-ventilated helmet.

What gear is necessary for winter cycling?

We recommend layering: a moisture-wicking base layer, a thermal long-sleeve jersey, a windproof/water-resistant jacket, thermal bib tights, full-finger gloves, and a thermal cycling cap under the helmet.

What is a Base Layer, and what is its function?

A Base Layer is worn directly against the skin. Its function is to quickly wick sweat away from the body, keeping you dry and helping to regulate core body temperature, regardless of the season.

Are gloves important for cycling?

Extremely important. Gloves absorb road vibrations, reducing hand fatigue; protect the palms in case of a fall; and provide warmth in colder weather.

Does X-TIGER offer a dedicated women's cycling apparel line?

Yes, we offer jerseys and bib shorts specifically designed and tailored for the female physique, ensuring a better fit and a more comfortable chamois.

VI. Order & Customer Service

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number. You can click the link or enter the tracking number on the specified courier website to check the status.

What should I do if my package is lost or damaged?

Please contact our Customer Service Team immediately with your order number and detailed information. We will assist in contacting the logistics provider and resolving the issue promptly.

How can I contact X-TIGER Customer Service?

You can reach us via online chat on this website, by sending an email to [Your Email Address], or by calling our customer service hotline at [Your Phone Number].

Do X-TIGER products come with a warranty?

We offer a limited warranty against manufacturing defects for our products. Please refer to our Warranty Policy Page for specific warranty periods and terms.

Can I provide product suggestions or feedback?

We highly value rider feedback and insight! You are always welcome to submit product suggestions or share your user experience with us through our customer service channels. Your perspective is crucial to X-TIGER's continuous innovation and improvement.

Please submit your feedback via email to:

📧 lameng0602@gmail.com

Country/region

X-TIGER Frequently Asked Questions (FAQs)