Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
-
Unworn or unused
-
Tags intact
-
In its original packaging
-
Include the order receipt or proof of purchase
1. Eligible Returns
If your item has a manufacturing defect or quality issue, you may request a return within 30 days for a full refund or a replacement product.
-
Clear photos must be provided as evidence.
-
Return requests should be sent to xtigertm@gmail.com.
-
Returns due to size issues or personal preference are allowed, but the customer is responsible for the return shipping fee of $7.99, which will be deducted from the refund.
2. How to Start a Return
-
Contact us at xtigertm@gmail.com to submit your return request and explain the reason.
-
Include your order number and any necessary photos (e.g., evidence of defect or damage).
-
Wait for our confirmation email. Once approved, we will provide the return address and instructions.
⚠️ Do not send items back without approval, or the return will not be accepted.
3. Return & Exchange Processing Time
-
Returns and exchanges will be processed within one week after we receive your package.
-
Please allow two weeks for processing after we receive your return.
-
Once the refund is processed, we will notify you via email.
4. Refunds
-
Once your returned item has been received and inspected, we will issue a refund to your original payment method within 10 business days.
-
Please note that your bank or credit card company may require additional time to process and post the refund.
-
If more than 15 business days have passed and you have not received your refund, please contact xtigertm@gmail.com.
5. Custom Product Policy
-
All orders submitted via forms or customer service are custom-made products. Once the order is placed, it cannot be returned or refunded for personal reasons.
-
Quality issues can be resolved by sending a replacement product.
📩 For any questions or assistance, please contact us at xtigertm@gmail.com.
We will respond as quickly as possible.