FREE SHIPPING ON ALL U.S. ORDERS $99.99

Shipping Policy

1. Shipping Time

Your order delivery time includes two parts:

Processing Time

  • Orders are processed, packed, and shipped within 1–2 business days.

  • Our warehouse operates Monday to Friday (excluding holidays).

  • Once shipped, you will receive an email with a tracking number.

Shipping Time

  • Standard Shipping: 7–15 business days

  • Express Shipping: 5–7 business days

  • Delivery times may be delayed due to customs, weather, or other unforeseen factors.

👉 Total Delivery Time = Processing Time + Shipping Time

2. Shipping Countries

We currently ship to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

❌ Orders cannot be delivered to freight forwarders, PO boxes, storage facilities, military bases, or similar third-party addresses. We are not responsible for failed deliveries to such addresses.

If your country is not listed above, please contact us at xtigertm@gmail.com for details on shipping fees and delivery times.

3. Shipping Method

  • Most orders are shipped from our local warehouse via Amazon FBA or other trusted logistics partners.

  • If local stock is unavailable, your order will be shipped from our China warehouse.

4. Multiple Items in One Order

We will try to ship all items in one package. However, due to stock locations and logistics, items may be shipped separately. You will receive a shipping confirmation email for each package.

5. Taxes & Duties

In rare cases, your local customs office may charge duties or taxes. These fees are the responsibility of the buyer. X-TIGER has no control over such charges. Please contact your local customs office for details.

6. Tracking

  • A tracking number will be provided once your order is shipped (usually active within 24 hours).

  • Tracking information may take 48–72 hours to update.

  • If tracking does not update normally, please contact us at xtigertm@gmail.com. We will assist you within 24 hours.

7. Shipping Delays

  • International deliveries may be delayed due to customs clearance, weather, or limited flights.

  • During holidays, delivery times may be slightly longer.
    If your order is delayed, please contact us at xtigertm@gmail.com, and we will check with the carrier.

8. Order Cancellations

  • Orders can be canceled before shipment for a full refund.

  • Once shipped, orders cannot be canceled.

9. Address Changes

  • You may update your shipping address before the order is shipped by contacting xtigertm@gmail.com.

  • Once shipped, the delivery address cannot be changed.
    ⚠️ If a package cannot be delivered due to an incorrect address, the loss will be the buyer’s responsibility.

10. Out-of-Stock Items

If an item is not available in your local warehouse, you may choose to ship from our China warehouse, or contact us at xtigertm@gmail.com for assistance.

11. Wrong Item Received

If you received a product different from what you ordered, please contact us at xtigertm@gmail.com. We will resolve the issue as quickly as possible.

📩 For any other questions, feel free to contact us anytime: xtigertm@gmail.com
X-TIGER Customer Service Team is always here to help.